Terms of service

Welcome to our website ("www.miomojo.com"). You are buying from miomojo.com

Miomojo S.r.l.
Via Autostrada 32, 20126 - Bergamo, Italy
Tel +39 035 690130
Mail: info@miomojo.com

P.IVA / C.F/ Reg. Imprese N.038003401620

Share capital euro 200.000 i.v

The following General Terms and Conditions of Sale govern the offer and sale of products on our website ("www.miomojo.com "). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping and returning products purchased on www.miomojo.com.

1. Our Business Policy

The Vendor offers products for sale on www.miomojo.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.miomojo.com.

The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on www.miomojo.com between the users of www.miomojo.com and the Vendor.

The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.stellamccartney.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.stellamccartney.com and third parties.

2. How to Execute a Contract with the Vendor

To place an order for the purchase of one or more products on www.miomojo.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

3. Products

The main characteristics of products are shown on www.miomojo.com on each product page. The products offered for sale on www.miomojo.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

All products sold by www.miomojo.com come with an identification tag attached. When trying on the products you should not remove or alter the tag from the purchased products should you wish to return the purchased product.

All products sold by the Vendor are covered by a guarantee for lack of conformity, as provided by the applicable law. You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact our Customer Care. In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.

4. Payments

Payment of the product prices must be made by using one of the procedures indicated on the order form.

In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Return policy

You should return the products to the Vendor within fourteen (14) calendar days of receipt, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

If you are returning a product because of an error on our part or because it is damaged or defective, we will pay your costs of returning it to us.

You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within fourteen (14) days of receipt, if a product becomes faulty after the fourteen (14) days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

To return the products:
a. you should notify us in writing as soon as practicable and in any event within fourteen (14) days, by contacting our Customer care.
b. the products should not have been used, worn, washed or damaged;
c. the identification tag should still be attached to the products with the disposable seal;
d. the products should be returned, complete and unused, with their original packaging;
e. the products should be returned to the Vendor within fourteen (14) days following notification to the Vendor of the damaged or defective product or of the Vendor's error.

The Vendor will examine all products returned as damaged or defective and will notify you of your refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within 14 (14) days of the day we confirm to you via email that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor's fees and expenses from you.

6. Governing Law
These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.

Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr .

7. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.miomojo.com